Customer care is more than just a smile and being nice to your customers. Create a feedback system at a specific period ,it could be:
- Beginning of the year
- Half year review
- End of the year review.
Find out what your customers are thinking and use the feedback to improve your service and maybe add new products or services.
5 reasons why customer feedback will help your business:
1.Sales opportunities
2.Improves performance of your business
3. A tool for continued learning
4. Trend spotting
5. Shows customers that their opinions matter – Customer Retention
Send out a survey on email or just talk to the customers and hear their ideas.