It is better to recall a defect than to let it stay in the market. The benefits of recalling a product far outweigh those of letting it stay in the market. The 5 benefits of recalling a product are
1. You will gains respect and trust of the client
2. Helps to improve your standard as it heightens client expectations and creates pressure on you to deliver
3. Cheaper than dealing with multiple court cases
4. Sends a clear message to employees that defects are not our way
5. Creates better publicity than being caught out without recalling.