We offer Customer service Training for Zimbabwe companies, for in class sessions and one on one sessions. Customer service is about being able to understand the value of a client to your business. Your client or customer is a contributor to your ability to pay for rent, salaries and other expenses. Treat each and every client with respect, every dollar in the now or the future counts.
How does your Client See your Logo
Your badge, logo, colors or anything that is associated with your brand is looked upon with a specific feeling. How people see you determines if they are able to shop from you. However if your customer service is not up to standard, your clients will not value your product or value or services.
In customer service it is about ensuring that your client will increase or develop a favorable light of your brand. Branding is not about the colors that you use for your company but it is about the “feeling” that your client has after they engage with your business.
How do your Employees see Your Clients
Engagement with clients is important for any business. No matter how developed in technology we become, the fact still remains that we need to interact with people. Employees are at the fore front of this interaction and every business needs the right level of interaction to be happening.
How do your employees interact with the clients that they interact with? Here we look at the level of communication, whether it be verbal, non-verbal or simple written communication. In this day or age it is important to have the right communication skills for your business.
How do your Systems (Processes and Procedures)
How your processes and procedures interact create the customer experience. Where they systems are failing to function at the right level customer experience is lost. Our training methodology thus looks to ensure that the systems component is understood, after all, customer service is how well you serve your clients.
