Customer Care

We offer one of the best customer care training course in the world. Covering different sections of customer care with an aim to ensure that the customer facing resource is empowered and moves beyond just being courteous but to understanding the value of a client. Our trainings are both in class and online training.

• The importance of customer services
• Customers, and customer service
• Customer Identification exercise
• What exactly do we mean by good customer service?
• Customer Relationship management
• Customer complaints – best and worst examples
• Managing customer expectations and complaints
• Key attributes of an effective customer service
• After sales service

We have a special on corporate training where we offer in class or online training classes. Our In class training are two  day workshops where one gets to learn practical lessons and role plays within customer service. Our theme for customer service training is understanding the value of the customer. To book your company for an in class training you can get in touch with us on or contact numbers on the website or drop us an email.

Our online training gives you an opportunity to study from the comfort of your home or office.Our online courses have more than 40 videos for practical understanding and the Customer Care comes with some of these videos. To access the course you can link from here. On completion there is an online test with a certificate immediately available upon passing,

We also offer one on one training for the professional who wants to get ahead. Our one on training are done with a personal tutor allocated to you. You can book for the one one training on our our normal contact address on the website. Get ahead today and make your professional life more valuable. People will certainly see the change in you.